Job Description
We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting.
The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all technical skill levels.
Key ResponsibilitiesRespond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
Provide professional, patient, and customer-focused support to users of all technical skill levels.
Assist with basic user account setup, access changes, and application support as needed.
Support increased ticket or call volume during peak periods, system updates, and special projects.
Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.
Required QualificationsHigh school diploma or GED required.
Active HIPAA compliance credential or training required.
1+ year of IT help desk, service desk, technical support, or related experience preferred.
Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.
Strong verbal and written communication skills.
Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.
Strong attention to detail and ability to accurately document support activity.
Ability to handle confidential information with professionalism and discretion.
Preferred QualificationsAssociate degree in Information Technology, Computer Science, or a related field.
Experience supporting users in a healthcare, clinical, medical office, or regulated environment.
Experience with EMR/EHR systems, healthcare applications, or clinical software.
Familiarity with ticketing systems, remote support tools, and IT documentation processes.
Ideal CandidateThe ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
...Local TARGET position. 3 months exp REQUIRED! NIGHTS and weekends ! No touch ! DELIEVERS 300 mile radius! Home daily ! Fun and freindly account! Pay: $1270 to 1600 per week! Mark (***) ***-**** Qualifications: Clean driving record DOT Medical card Minimum...
...Off Duty/Retired Police Officer About the Role: The Off Duty/Retired Police Officer role is designed to leverage the extensive law enforcement experience of retired or off-duty officers to enhance security and safety within the transportation and warehousing industry...
...exceptional patient care. What to Expect : Salary: ProSal from $140,000 - $185,000 (no negative accrual) Sign-On/Bonus and/or Relocation assistance Schedule: Flexible full-time or part-time scheduling options available with 8:00 AM-6:00 PM shifts and no weekend...
...summers and mild winters. Beaches, Everglades, Keys, theme parks, and flat terrain with highest point at 345 feet. Features Disney World, the largest of all Disney parks globally. No state income tax; major retirement destination. Space Coast home to...
Labor Supervisor A Labor Supervisor provides direct supervision to a group of Laborers and Equipment Operators executing municipal solid waste collection, specifically overseeing daily route operations for small packer trash trucks servicing public space containers ...